Privacy Policy

Last Updated: September 1, 2026

TravAmerica (“TravAmerica,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, submit an inquiry or registration form, make a payment, request a quotation, or purchase or participate in any of our travel services, including Hajj, Umrah, tours, flights, accommodations, and other travel-related services.

By using our website or providing information to TravAmerica, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with TravAmerica and the services you request.

Information You Provide to Us

We may collect information such as:

• Full name

• Email address

• Telephone or mobile number

• Billing address and residential address

• Date of birth

• Gender, when required for travel arrangements

• Nationality and country of residence

• Passport information

• Visa and immigration-related information

• Travel dates and itinerary information

• Airline, hotel, rooming, and transportation preferences

• Emergency contact information

• Information regarding family members or other travelers included in the same reservation

• Special travel requests or accessibility requirements

• Information submitted through registration forms, questionnaires, applications, or customer-service communications

• Booking and transaction history

• Payment and billing information

• Communications with TravAmerica through email, telephone, SMS, WhatsApp, web forms, social media, or other communication platforms

For certain travel programs, including Hajj, Umrah, international travel, or visa-related services, additional personal information or documentation may be required by airlines, hotels, government authorities, embassies, consulates, visa processors, destination-management companies, or other travel suppliers.

Payment Information

Payments may be processed through third-party payment processors, banks, e-commerce platforms, or other authorized payment providers.

TravAmerica does not directly store full credit or debit card numbers or card security codes when payments are processed through third-party payment platforms.

Payment providers may collect and process payment information according to their own privacy policies and security procedures.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Time zone

• Referring website

• Pages viewed

• Time spent on the website

• Links clicked

• Website interactions

• Cookies and similar technologies

We may refer to this information collectively as “Device Information.”

We may collect Device Information using technologies including:

Cookies: Small data files stored on your device that help websites recognize your browser, remember preferences, and understand website usage.

Log Files: Files that record website activity, such as IP addresses, browser information, referring and exit pages, and timestamps.

Pixels, Tags, and Web Beacons: Technologies used to understand website activity and measure advertising or marketing performance.

You may control certain cookies through your browser settings.

3. How We Use Your Personal Information

We may use your information to:

• Respond to inquiries and travel requests

• Prepare quotations and travel proposals

• Process registrations and reservations

• Arrange flights, hotels, transportation, tours, Hajj, Umrah, and other travel services

• Process payments and refunds

• Issue invoices, confirmations, and travel documentation

• Communicate important booking or itinerary information

• Provide customer service before, during, and after travel

• Process visa or travel-document requirements when applicable

• Coordinate with airlines, hotels, tour operators, transportation companies, ground handlers, destination-management companies, and other suppliers

• Detect and prevent fraud or unauthorized transactions

• Maintain accounting and business records

• Improve our website, products, services, and customer experience

• Analyze website traffic and marketing performance

• Send promotional offers, travel information, newsletters, webinar invitations, or marketing communications where permitted

• Comply with legal, regulatory, security, immigration, or government requirements

• Protect the rights, property, safety, and legitimate interests of TravAmerica, our travelers, and our business partners

4. Travel Service Providers and Third Parties

Travel arrangements often require us to provide traveler information to third parties necessary to deliver the services you have requested.

Depending on your booking, we may share relevant information with organizations including:

• Airlines

• Hotels and accommodation providers

• Tour operators

• Transportation providers

• Destination-management companies

• Ground-service providers

• Hajj and Umrah service providers

• Travel insurance providers

• Visa-processing companies

• Embassies and consulates

• Government and immigration authorities

• Payment processors and financial institutions

• Technology and reservation-system providers

• Customer relationship management systems

• Email, SMS, WhatsApp, or communication providers

• Website hosting and e-commerce providers

• Analytics and advertising providers

• Professional advisers such as accountants, attorneys, auditors, or insurers when necessary

We only disclose information reasonably necessary for the applicable business, travel, legal, or service purpose.

Some travel providers may be located outside the United States. As a result, personal information required to fulfill an international travel reservation may be transferred to or processed in another country.

Those organizations may process information according to their own privacy policies and applicable laws.

5. Shopify and Online Payments

Our website and certain online transactions may use Shopify or other third-party technology and payment platforms.

These providers may process certain personal, transaction, and technical information necessary to operate the website and process purchases.

For information regarding Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

6. Analytics

We may use Google Analytics and similar analytics services to better understand how visitors interact with our website.

These services may collect information such as device information, IP address, browser activity, and website usage.

You can learn more about Google's privacy practices at:

https://policies.google.com/privacy

Google also provides tools for users who wish to opt out of certain Google Analytics tracking:

https://tools.google.com/dlpage/gaoptout

7. Advertising and Marketing

We may use advertising platforms such as Google, Meta/Facebook, or similar providers to promote TravAmerica services and understand the effectiveness of our marketing campaigns.

These platforms may use cookies, pixels, or similar technologies to display advertising that may be relevant to your interests.

You may manage advertising preferences through the applicable advertising platform or your browser/device settings.

8. Email, SMS, WhatsApp, and Marketing Communications

If you provide us with your email address or mobile number, we may contact you regarding:

• Travel inquiries

• Reservations

• Payment reminders

• Trip updates

• Documentation requirements

• Webinars or informational sessions

• Customer-service matters

• Promotional offers

• New travel programs

• Hajj and Umrah announcements

• Other TravAmerica services

Where required by applicable law, marketing communications will only be sent with appropriate consent.

You may unsubscribe from promotional emails using the unsubscribe instructions contained in those messages.

For SMS or other electronic marketing communications, you may follow the opt-out instructions contained in the applicable message.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications regarding an existing inquiry, registration, reservation, or trip.

9. Children's Information

Our website is intended for use by adults.

However, TravAmerica provides family travel services, and parents or legal guardians may provide information regarding children or minors who are traveling with them.

When information regarding a minor is required for a reservation or travel service, the parent or legal guardian is responsible for providing that information and authorizing its use for the applicable travel arrangements.

We do not knowingly solicit travel purchases directly from children without the involvement of a parent or legal guardian.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Completing travel services

• Maintaining reservation records

• Providing customer support

• Processing refunds, disputes, or chargebacks

• Accounting and tax compliance

• Fraud prevention

• Contractual requirements

• Legal and regulatory obligations

• Resolving disputes

• Establishing or defending legal claims

Retention periods may vary depending on the type of information and applicable legal or business requirements.

11. Data Security

TravAmerica uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured communication methods unless specifically requested for a legitimate travel-service purpose.

12. Sale of Personal Information

TravAmerica does not sell or rent your personal information to third parties for monetary compensation.

We may, however, disclose information to service providers, travel suppliers, technology providers, advertising platforms, and other parties as described in this Privacy Policy in order to operate our business and provide our services.

13. Your Privacy Choices and Rights

Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your information is used or disclosed

• Withdraw certain marketing permissions

• Opt out of certain marketing communications

Some requests may be limited by legal, contractual, tax, accounting, travel-provider, fraud-prevention, or regulatory recordkeeping requirements.

To make a privacy-related request, contact us at info@travamericaa.com.

We may need to verify your identity before processing certain requests.

14. Legal Requirements

We may disclose personal information if reasonably necessary to:

• Comply with applicable laws or regulations

• Respond to subpoenas, court orders, warrants, or other lawful government requests

• Meet immigration, customs, aviation, Hajj, Umrah, visa, or destination-entry requirements

• Investigate suspected fraud

• Enforce agreements or policies

• Protect the rights, safety, or property of TravAmerica, our customers, suppliers, employees, or others

15. International Travel and Data Transfers

Because TravAmerica provides international travel services, information may need to be transmitted to service providers or governmental entities located outside the United States.

For example, passport and traveler information may need to be supplied to airlines, hotels, visa authorities, tour operators, Hajj or Umrah service providers, or destination authorities.

By requesting international travel services from TravAmerica, you understand that information necessary to provide those services may be transmitted internationally.

16. Do Not Track

Some browsers provide a “Do Not Track” setting.

Because there is not currently a universally accepted industry standard governing how websites should respond to these signals, our website may not automatically respond to all Do Not Track signals.

You may control cookies and certain tracking technologies through your browser settings and applicable advertising-platform settings.

17. Third-Party Websites

Our website may contain links to airlines, hotels, government websites, travel providers, payment platforms, social-media platforms, or other third-party websites.

TravAmerica is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage users to review the privacy policies of any third-party service they use.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business practices

• Technology

• Travel services

• Service providers

• Legal or regulatory requirements

Updates become effective when posted on our website unless otherwise stated.

The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

We encourage users to review this Privacy Policy periodically.

19. Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or your personal information, please contact us:

TravAmerica
Attn: Privacy Compliance

9355 John W. Elliott Dr
Frisco, TX 75033
United States

Email: info@travamericaa.com

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TravAmerica is committed to handling our travelers' information responsibly and using personal information only as reasonably necessary to provide, improve, and protect our travel services.