Terms of service

Terms of Service

Last Updated: September 1, 2026

1. Overview

Welcome to TravAmericaa.com (the “Website”).

This Website is owned and operated by TravAmerica LLC (“TravAmerica,” “we,” “us,” or “our”). TravAmerica provides travel-related services, which may include airline reservations, hotel accommodations, tours, transportation, Hajj and Umrah programs, group travel, visa assistance, travel consultation, and other travel-related services.

The terms “you,” “your,” “traveler,” or “customer” refer to any person who visits the Website, contacts TravAmerica, submits an inquiry or registration, makes a payment, books travel services, or participates in a reservation made through TravAmerica.

These Terms of Service (“Terms”) govern your use of the Website and your purchase or use of our services.

By accessing our Website, submitting a registration, making a payment, booking a reservation, electronically accepting an agreement, or authorizing TravAmerica to make travel arrangements on your behalf, you agree to these Terms.

Please read these Terms carefully.

These Terms contain important provisions concerning cancellations, refunds, limitations of liability, third-party travel suppliers, and dispute resolution through binding arbitration.

Our Privacy Policy is incorporated into these Terms by reference.

If you do not agree with these Terms, you should not use the Website or purchase services from TravAmerica.

2. Eligibility and Authority to Book

By using our Website or services, you represent that:

  1. You are at least 18 years old;

  2. You have the legal authority to enter into a binding agreement;

  3. All information you provide is accurate, complete, and current;

  4. You will use our Website and services only for lawful purposes;

  5. If you make a reservation for another traveler, you are authorized to act on that person's behalf; and

  6. You will provide all travelers included in your reservation with the applicable terms, conditions, restrictions, payment requirements, and travel information.

Parents or legal guardians may provide information and make travel arrangements for minor children.

A minor may not independently enter into a travel contract or make a purchase through TravAmerica.

3. Travel Services and Our Role

TravAmerica acts as a travel agency, tour organizer, intermediary, and/or coordinator depending on the particular service being provided.

Many components of your trip are provided by independent third-party suppliers, including but not limited to:

  • Airlines

  • Hotels

  • Transportation companies

  • Tour operators

  • Destination-management companies

  • Ground-service providers

  • Hajj and Umrah service providers

  • Saudi service companies

  • Religious-tourism providers

  • Cruise operators

  • Travel insurance companies

  • Visa-processing companies

  • Governmental authorities

  • Embassies and consulates

  • Reservation systems

  • Other travel-related suppliers

Unless expressly stated otherwise in writing, TravAmerica does not own, operate, or directly control these third-party suppliers.

Your reservation may therefore be subject both to TravAmerica's Terms and to the separate rules, terms, cancellation policies, and conditions imposed by the applicable supplier.

4. Package-Specific Terms

Certain travel products may have additional terms, including:

  • Hajj registration agreements

  • Umrah agreements

  • Group-tour agreements

  • Package-specific cancellation policies

  • Installment or payment schedules

  • Airline ticket conditions

  • Hotel cancellation terms

  • Visa-processing terms

  • Promotional conditions

  • Special event or group-travel conditions

When TravAmerica provides you with a separate written agreement, registration agreement, invoice, payment schedule, or package terms, those additional terms become part of your agreement with TravAmerica.

If a package-specific written agreement conflicts with these general Terms, the package-specific agreement will control with respect to that particular booking.

5. Reservations and Confirmation

Submitting an inquiry, registration form, deposit, or payment does not necessarily mean that all requested travel services have been confirmed.

A reservation is considered confirmed only when TravAmerica or the applicable travel supplier confirms the applicable service.

Availability may change before confirmation.

Travel arrangements may depend on:

  • Airline availability

  • Hotel availability

  • Supplier confirmation

  • Group minimums

  • Government approvals

  • Visa issuance

  • Hajj permits or allocations

  • Ministry regulations

  • Destination-entry requirements

  • Transportation availability

  • Other circumstances outside TravAmerica's direct control

We reserve the right to refuse or cancel a reservation where reasonably necessary, subject to applicable law and any refund rights associated with the booking.

6. Pricing and Availability

All travel prices are subject to availability and may change until the reservation is confirmed or ticketed.

Prices may be affected by:

  • Airline fare changes

  • Hotel-rate changes

  • Government taxes

  • Airport taxes

  • Fuel surcharges

  • Supplier fees

  • Visa fees

  • Currency exchange rates

  • Hajj or Umrah service-provider charges

  • Government-imposed charges

  • Changes in package components

Unless otherwise stated, prices displayed or quoted are based on the information and availability existing at the time of quotation.

TravAmerica reserves the right to correct typographical, technical, or pricing errors.

If a material pricing error is discovered after payment, we will notify you and provide the options available under the circumstances and applicable law.

7. Payments

Payment requirements vary by travel service.

Depending on your booking, TravAmerica may require:

  • A deposit

  • Installment payments

  • Full payment

  • Payment by a specified deadline

  • Supplier-specific payments

  • Government or visa-related payments

You agree to make all payments according to the schedule provided for your booking.

Failure to make a required payment by the deadline may result in cancellation of the reservation, loss of space, supplier penalties, or cancellation fees.

TravAmerica is not responsible for fare increases, lost availability, or supplier penalties caused by late payment.

8. Credit and Debit Card Payments

Online payments may be processed through third-party payment processors.

Payment information you submit may be transmitted directly to an authorized payment processor through a secure connection.

TravAmerica does not directly store full credit or debit card numbers or card security codes when payments are processed through third-party platforms.

By providing payment information, you represent that you are authorized to use the applicable payment method.

You authorize TravAmerica and/or its payment providers to process amounts that you have approved for your reservation.

9. Deposits

Some reservations require a deposit to secure space or begin processing.

Depending on the travel program, some or all of the deposit may become non-refundable after specified dates or once TravAmerica or a supplier has incurred expenses on your behalf.

The applicable deposit and cancellation conditions will be disclosed in the package-specific agreement, registration terms, invoice, quotation, or other booking documentation.

A payment being described as a “deposit” does not automatically mean that it is refundable.

Refundability depends on the applicable booking terms and applicable law.

10. Cancellations by the Traveler

Cancellation policies vary significantly among travel products and suppliers.

If you cancel your trip, you may be responsible for:

  • TravAmerica cancellation fees

  • Airline penalties

  • Hotel penalties

  • Tour-operator penalties

  • Ground-service costs

  • Visa-processing costs

  • Hajj or Umrah supplier charges

  • Non-refundable government payments

  • Administrative or processing fees

  • Other costs already committed on your behalf

The cancellation schedule applicable to your reservation will be stated in your booking documents or package agreement.

Cancellation requests should be submitted to TravAmerica in writing.

The effective cancellation date is generally the date TravAmerica receives the written request, subject to applicable package-specific terms.

11. Supplier and Airline Refunds

Refund eligibility for airline tickets, hotels, travel packages, and other supplier services depends on:

  • The fare or rate purchased

  • Supplier rules

  • Reason for cancellation

  • Timing of cancellation

  • Whether services have already been provided

  • Applicable laws and regulations

Some reservations may be completely non-refundable after purchase.

Others may permit refunds subject to penalties.

Where an airline, supplier, or applicable law requires a refund, TravAmerica will process or assist with the refund according to the circumstances of the reservation and applicable legal requirements.

Nothing in these Terms is intended to eliminate any refund right that cannot legally be waived.

Where TravAmerica is required to obtain funds back from a supplier before issuing a customer refund, processing may depend on receiving those funds, except where applicable law requires TravAmerica to issue the refund directly within a specified period.

12. Service and Processing Fees

TravAmerica may charge service, consultation, booking, administrative, visa-processing, change, cancellation, or other fees.

Certain TravAmerica service fees may be non-refundable once the applicable service has been performed, even when a supplier later refunds its portion of the reservation, except where otherwise required by law or expressly stated in writing.

13. Chargebacks and Payment Disputes

If you believe a payment was charged incorrectly, you should contact TravAmerica promptly so that we can investigate and attempt to resolve the issue.

Initiating a credit-card dispute or chargeback does not automatically cancel your contractual obligations or the applicable cancellation terms.

You remain responsible for legitimate charges, supplier penalties, or services provided in accordance with your booking agreement.

TravAmerica reserves the right to provide booking records, authorizations, agreements, communications, invoices, supplier confirmations, and other relevant documentation to payment processors or financial institutions when responding to a payment dispute.

14. Traveler Names and Information

Travelers are responsible for ensuring that all names and personal information provided to TravAmerica are accurate.

For international travel, passenger names should generally match the traveler's passport or required travel document.

Errors may result in:

  • Airline change fees

  • Ticket cancellation

  • Rebooking costs

  • Visa rejection

  • Boarding refusal

  • Government penalties

  • Other travel disruptions

TravAmerica is not responsible for costs resulting from incorrect information supplied by the traveler.

You should review reservation confirmations immediately and notify us promptly if any information appears incorrect.

15. Passports, Visas, Immigration and Entry Requirements

Travelers are responsible for ensuring that they possess all documents required for travel, including where applicable:

  • Valid passports

  • Visas

  • Residency documents

  • Entry permits

  • Hajj or Umrah permits

  • Vaccination or health documentation

  • Transit visas

  • Parental authorization for minors

  • Other government-required documentation

TravAmerica may provide information or assistance regarding visa or documentation requirements, but governmental requirements may change without notice.

Unless TravAmerica expressly guarantees a particular service in a written agreement, TravAmerica cannot guarantee that a government, embassy, consulate, ministry, airline, or immigration authority will issue or approve a visa, permit, entry authorization, Hajj approval, or other travel document.

Final authority regarding admission into a country rests with the applicable governmental authorities.

16. Hajj and Umrah Programs

Hajj and Umrah travel is subject to additional governmental, religious, operational, and supplier requirements.

These may include requirements or decisions issued by:

  • The Kingdom of Saudi Arabia

  • The Ministry of Hajj and Umrah

  • Nusuk or other authorized platforms

  • Hajj service companies

  • Airlines

  • Saudi immigration authorities

  • Other governmental or authorized service providers

Hajj and Umrah arrangements may be modified because of government instructions, permit requirements, transportation plans, crowd-management measures, accommodation allocation, Mina or Arafat arrangements, changes to Mashaer services, flight operations, or other circumstances.

The exact timing, routing, hotel assignment, transportation method, room configuration, tent arrangement, or sequence of services may therefore change.

TravAmerica will make reasonable efforts to provide the services described in the applicable package but may substitute reasonably comparable arrangements when necessary because of circumstances outside our control.

Any specific Hajj or Umrah registration agreement provided to the traveler will control over these general Terms where the two conflict.

17. Changes by Airlines or Travel Suppliers

Airlines and other travel suppliers may change:

  • Flight numbers

  • Departure times

  • Arrival times

  • Aircraft

  • Routes

  • Connections

  • Seat assignments

  • Baggage policies

  • Hotels

  • Transportation schedules

  • Tour schedules

  • Other travel components

These decisions may be outside TravAmerica's control.

TravAmerica will make reasonable efforts to communicate material changes that are provided to us, but travelers remain responsible for reviewing their travel documents and monitoring flight or travel updates.

18. Travel Delays, Schedule Changes and Missed Services

TravAmerica is not responsible for losses caused by circumstances outside our reasonable control, including:

  • Airline delays or cancellations

  • Missed connections

  • Weather

  • Airport disruptions

  • Security incidents

  • Government action

  • Immigration decisions

  • Labor disputes

  • Transportation delays

  • Road closures

  • Supplier operational problems

  • Traveler lateness

  • Incorrect traveler documentation

Travelers are responsible for arriving at airports, meeting locations, buses, tours, and other departure points at the required time.

19. Force Majeure and Extraordinary Events

TravAmerica will not be liable for failure, delay, cancellation, or modification of services caused by circumstances outside its reasonable control.

Such circumstances may include, without limitation:

  • Natural disasters

  • Severe weather

  • War

  • Terrorism

  • Civil unrest

  • Epidemics or pandemics

  • Government restrictions

  • Border closures

  • Visa or immigration restrictions

  • Hajj regulations

  • Changes in Saudi governmental procedures

  • Airport closures

  • Airline cancellations

  • Labor disputes

  • Supplier failures

  • Public-health emergencies

  • Infrastructure failures

  • Acts of God

  • Other extraordinary events

If such an event affects a trip, refunds, credits, postponements, or alternative arrangements will depend upon applicable law, supplier policies, expenses already incurred, and the package-specific agreement.

20. Travel Insurance

Travel involves financial and personal risks.

TravAmerica strongly recommends that travelers consider purchasing suitable travel insurance, which may include coverage for:

  • Trip cancellation

  • Trip interruption

  • Medical emergencies

  • Travel delays

  • Lost baggage

  • Emergency evacuation

  • Other covered travel risks

Insurance coverage is subject to the terms, exclusions, and conditions of the applicable insurance provider.

TravAmerica does not guarantee that any particular event will be covered by an insurance policy.

21. Health, Safety and Fitness to Travel

Travelers are responsible for determining whether they are physically and medically able to participate in their chosen trip.

Certain travel programs, particularly Hajj, Umrah, walking tours, adventure travel, and programs involving crowds or extended transportation, may involve significant physical activity.

Travelers should obtain appropriate professional medical advice where necessary.

Travelers are also responsible for complying with applicable health and vaccination requirements.

22. Conduct During Group Travel

Travelers participating in TravAmerica group programs are expected to behave respectfully and comply with reasonable instructions intended to protect the safety, organization, and well-being of the group.

TravAmerica may take reasonable action where a traveler:

  • Endangers another traveler;

  • Seriously disrupts the group;

  • Engages in unlawful activity;

  • Harasses staff, guides, suppliers, or other travelers;

  • Repeatedly ignores safety instructions; or

  • Engages in conduct that materially interferes with operation of the trip.

In serious circumstances, a traveler may be removed from a group program where legally permissible.

Any additional transportation, accommodation, or other costs resulting from such removal may be the traveler's responsibility.

23. Third-Party Suppliers

TravAmerica selects and coordinates with travel suppliers in order to provide travel services.

However, independent suppliers remain responsible for their own acts, omissions, operations, equipment, employees, facilities, and services.

To the maximum extent permitted by applicable law, TravAmerica is not responsible for injury, loss, delay, inconvenience, property damage, or additional expense caused solely by an independent supplier or other party outside TravAmerica's reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

24. Website Information

We make reasonable efforts to provide accurate information on the Website.

However:

  • Travel information changes frequently;

  • Supplier information may change without notice;

  • Government requirements may change;

  • Prices and availability may change;

  • Typographical or technical errors may occur.

TravAmerica may correct errors or update information at any time.

Information on the Website should not be interpreted as a guarantee that a particular travel service remains available until it has been confirmed.

25. Website Use

You agree not to use the Website:

  • For unlawful purposes;

  • To make fraudulent or speculative reservations;

  • To impersonate another person;

  • To provide intentionally false information;

  • To interfere with Website security;

  • To transmit viruses or malicious code;

  • To scrape or collect information without authorization;

  • To violate intellectual-property rights;

  • To attempt unauthorized access to our systems; or

  • To engage in conduct that materially disrupts our Website or services.

TravAmerica may restrict Website access where reasonably necessary to protect the Website, our customers, or our business.

26. Intellectual Property

Unless otherwise stated, the Website and its content, including text, logos, branding, graphics, photographs, videos, designs, and other materials, are owned by or licensed to TravAmerica.

You may use Website content for your personal, non-commercial use related to evaluating or purchasing TravAmerica services.

You may not reproduce, distribute, sell, modify, republish, or commercially exploit Website content without prior written authorization from TravAmerica or the applicable rights holder.

27. Third-Party Websites and Tools

Our Website may contain links to third-party websites, payment providers, airlines, hotels, government websites, visa platforms, social-media platforms, or other services.

TravAmerica does not control those websites and is not responsible for their:

  • Content

  • Availability

  • Privacy practices

  • Security

  • Terms

  • Pricing

  • Products or services

Use of a third-party service is subject to that provider's own terms and policies.

28. Privacy

Personal information submitted to TravAmerica is handled according to our Privacy Policy.

Because international travel requires coordination with third parties, traveler information may be provided to airlines, hotels, government authorities, visa providers, Hajj and Umrah suppliers, tour operators, transportation providers, and other entities where reasonably necessary to provide the requested travel services.

29. Electronic Communications and Agreements

By communicating with TravAmerica electronically, submitting an online form, checking an acceptance box, making an online payment, or otherwise electronically accepting an agreement, you consent to the use of electronic records and communications relating to your transaction.

You agree that electronic confirmations, invoices, agreements, acknowledgments, notices, and other records may be used in connection with your reservation to the extent permitted by applicable law.

30. SMS, WhatsApp and Electronic Communications

If you provide a telephone number, WhatsApp number, or email address, TravAmerica may use that information to communicate regarding:

  • Your inquiry

  • Reservation

  • Payment

  • Documentation

  • Trip

  • Schedule changes

  • Customer service

  • Travel reminders

  • Other transaction-related matters

Marketing communications will be handled according to our Privacy Policy and applicable consent requirements.

31. Disclaimer of Warranties

To the maximum extent permitted by law, the Website is provided on an “as is” and “as available” basis.

TravAmerica does not guarantee that:

  • The Website will always be uninterrupted;

  • All Website content will always be error-free;

  • Third-party systems will always be available;

  • Travel suppliers will perform without interruption; or

  • Travel arrangements will never change.

Nothing in this section limits rights or warranties that cannot legally be excluded.

32. Limitation of Liability

To the maximum extent permitted by applicable law, TravAmerica and its officers, employees, representatives, contractors, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Website or travel services where such damages are legally excludable.

This may include, where permitted by law:

  • Lost profits

  • Lost business opportunities

  • Loss of enjoyment

  • Consequential travel expenses

  • Loss caused by supplier actions outside TravAmerica's reasonable control

Where liability cannot be excluded, TravAmerica's liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited.

33. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless TravAmerica LLC and its officers, directors, employees, representatives, and affiliates from third-party claims arising directly from:

  • Your violation of these Terms;

  • Your unlawful use of the Website;

  • False or misleading information you provide;

  • Your infringement of another person's rights; or

  • Actions taken by you that cause loss or liability to TravAmerica or another party.

This provision does not apply to claims resulting from TravAmerica's own unlawful conduct.

34. Dispute Resolution

Before initiating formal proceedings, you and TravAmerica agree to make reasonable efforts to resolve disputes informally.

A customer should first send a written description of the dispute to:

info@travamericaa.com

The parties should allow a reasonable opportunity to discuss and attempt to resolve the matter.

Binding Arbitration

Except where prohibited by applicable law, unresolved disputes arising from or relating to these Terms, the Website, or TravAmerica services shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules then in effect.

Arbitration is a process in which a neutral arbitrator decides the dispute instead of a judge or jury.

The arbitrator may award any remedy that would otherwise be available under applicable law.

Where an in-person arbitration hearing is required and the parties do not otherwise agree, the hearing will ordinarily take place in Collin County, Texas, unless applicable arbitration rules or law require another location.

Either party may bring a qualifying individual claim in small claims court instead of arbitration.

Nothing in this section prevents either party from seeking temporary or emergency relief from a court where permitted by law to protect intellectual property, confidential information, or prevent immediate harm.

BY AGREEING TO ARBITRATION, THE PARTIES UNDERSTAND THAT THEY ARE GENERALLY WAIVING THE RIGHT TO HAVE THE DISPUTE DECIDED BY A JUDGE OR JURY IN COURT, SUBJECT TO THE EXCEPTIONS ABOVE AND APPLICABLE LAW.

35. Governing Law

These Terms and any dispute arising from them shall be governed by the laws of the State of Texas and applicable federal laws of the United States, without regard to conflict-of-law principles, except where another law must apply as a matter of law.

For disputes that are not required to be arbitrated, the parties consent, where legally permissible, to jurisdiction and venue in the state or federal courts serving Collin County, Texas.

36. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

37. No Waiver

TravAmerica's failure to enforce any provision of these Terms on one occasion does not waive its right to enforce that provision later.

38. Entire Agreement

These Terms, together with:

  • Our Privacy Policy;

  • Your booking confirmation;

  • Invoice;

  • Package-specific agreement;

  • Registration agreement;

  • Cancellation policy;

  • Payment schedule; and

  • Other written terms applicable to your reservation

constitute the agreement governing the applicable transaction.

Package-specific terms will control where expressly provided or where they conflict with these general Terms regarding that booking.

39. Assignment

You may not transfer your reservation, rights, or obligations to another person unless permitted by TravAmerica and the applicable supplier.

TravAmerica may assign its rights or obligations as part of a corporate restructuring, merger, transfer of business operations, or similar transaction where permitted by law.

40. Changes to These Terms

TravAmerica may update these Terms periodically to reflect changes to:

  • Our services;

  • Travel-industry practices;

  • Technology;

  • Suppliers;

  • Government requirements; or

  • Applicable law.

The updated Terms become effective when posted unless otherwise stated.

Changes to these Website Terms will not retroactively alter a package-specific contractual right that has already become binding unless permitted by the applicable agreement and law.

The “Last Updated” date at the beginning of these Terms indicates the latest revision.

41. Contact Information

Questions about these Terms may be directed to:

TravAmerica LLC
Attn: Customer Service / Legal Compliance

9355 John W. Elliott Dr
Frisco, TX 75033
United States

Email: info@travamericaa.com

By using TravAmerica's Website, registering for a program, submitting payment, or purchasing travel services, you acknowledge that you have read, understood, and agreed to these Terms of Service and any additional terms applicable to your specific reservation.